Comfort Insurance

We paid in full and good faith for insurance. Next morning we was asked for photos. We sent photos we had on our phone as away on a holiday. We was told the one photo was not acceptable but after explaining we are away we can't give anymore currently but they said Aviva must have the picture but we can't as away. Comfort have now been so difficult and reluctant and we had to ask four times for our money back because they say Aviva want photos and proof etc, even though why is this not done before you have to pay the full amount?

Now they are absolutely refusing to refund in full and taking a 30 admin fee from us which we do NOT agree too because we can't help being away on holiday! This is disgusting and they are so desperate to keep 30 of our money so we are going to take legal action plus court fees to get our 30 back as its a principal matter as we assume they are making a killing by deduction of 30 from everyone! Bearing in mind we confirmed the policy late in the evening and by the next morning we had been asked to send the pictures and before lunchtime we they stated THEY can't do the policy because of the photo but we are not home from holiday and yet they still was adamant they want 30 fee! And the policy hasn't even began as we didn't need it to start until June 16 th! So policy not an instant active one!

Motorhome habitation door handle failed and we couldn't get back into the motorhome where the keys were hanging on a hook, while we're on holiday at Caravan & Motorhome Club Site in Exmoor. Our phones, money, keys & everything we're inside the motorhome and we couldn't get in. The club site staff phoned Comfort Insurance for us and they said an AA patrolman would be with us in an hour. Sam arrived on time but was unable to figure out a way to get in without causing damage.

He suggested best solution was Steve, an AA colleague who would come down from Tiverton and pick the lock on the drivers cab door with lock picks. Steve duly arrived and it took him, I'm not kidding two minutes to pick the lock and open the drivers cab door. Both amazing & worrying at how easy it was for him to get in. Anyhow just want to say what a fantastic service from the AA & Comfort Insurance. Still have to get the faulty door handle fixed or replaced so we can enter through the habitation door, but very thankful for Comfort Insurance & the AA.

Been great getting a quote from these lovely people. No idea how they'd handle a claim but the quote process is great. So friendly and knowledgeable. Excellent experience. Update: Had a couple of issues with the van pickup requiring amendments. All handled quickly & efficiently. Thanks so much.

Having purchased comfort insurance for our Hymer motorhome Which weighs 599 kg I have been incredibly disappointed and let down by the level of cover offered by the company. The 5000 limit on any one claim comes nowhere near the cost of emergency recovery from the roadside and repatriation of the vehicle and us. 5000 sounds like a lot of money but the initial breakdown total cost 2000 alone for a journey of less than 30 km.

When we contacted comfort insurance direct having given up on the recovery team in France we were told to make a complaint and that we knew that the limit was 5000 and that Other companies offered less cover! In my opinion this cover was negligently sold and the company has not taken its duty of care to the customer seriously nor has it taken in the requirements of the product into consideration. I would never use this company again

27 for change of address! I'll be going elsewhere at renewal.

I've got my motorhome insurance with them. They were the cheapest by far. Excellent customer service.

Spoke to Tracey this morning, was very professional and helpful. Explained everything very clearly. great service cover and price. would highly recommend.

Used these for our three vehicles mot's and service when due I recommend great guys and polite and friendly office staff. Many thanks.

Casey Thurgood was excellent! She dealt with my queries immediately amending my policy etc and emailing me to confirm everything. Excellent and efficient service. I researched several other company offerings, but Comfort's extremely comprehensive cover and extremely competitive price was a no brainer!

I've been with Comfort for my motorhome for some time now and have had one claim which was dealt with swiftly and to my complete satisfaction. I have always found the Comfort staff to be friendly and helpful in my contact with them. I also appreciate the regular informative emails on motorhome issues I receive from Comfort. For service and value, I think you'd be hard pressed to find better.

Having insured with this company for the second year they remain very competitive even after I made a claim in the first year. They dealt with my accident and claim situation extremely well, recovering my van at my convenience and I cannot speak highly enough about them for this. I would thoroughly recommend them.

Well done Louise, thank you for pleasant and informed service during my renewal call. A real pleasure.

I wonder if some of the reviewers have the right company! I have always found Comfort Insurance in Dagenham to be brilliant (been with them 4 years or so). Competitive pricing, no fuss or bother, helpful staff. In fact just spoke to Rachel and she sorted out a Green Card in less than a minute and reminded me I needed an International Driving Permit Extension. Recommended!