Direct Federal offers market leading rates across all of our products, from Share Certificates and Savings accounts to Home Equity Lines and Mortgages. Only we can do this thanks to our unique business model, where everything we save from only having the expenses of ONE branch, goes back to you. We don't waste money on a fancy network of branches that are closed more than they're open. This certainly doesn't mean we're hard to bank with, it means we're smart to bank with. You can do all your account openings right here online.
Services
Here at Direct Federal, we don't have customers we have members. People who understand the importance and impact of a great rate, expect free and easy access to their accounts, and appreciate the little things that go into great service. Sure we're federally insured. But more importantly, we're totally committed. Take a look around to learn more about who we are, what we stand for, and how we can help. And if you like what you see, we hope you'll join us.
Direct Federal is a federally insured credit union located in Needham, Massachusetts. Starting as a local lender in 1953, Direct has served several hundreds of thousands of satisfied members over the years - and in doing so, has earned a reputation as being one of the most dependable places in which to do business.
Let's face it; life's expensive! From homes to cars to college, everyone needs a little financing help along the way. And that's where we come in. With more than 30 years of lending experience, we know how to keep things simple and make things affordable. Whether you're looking for a low-rate mortgage, home equity line, car loan, or credit card, you've come to the right place.
If you're looking to make an important purchase or consolidate some of your debt, our Personal Loan options are some of the best around. With loans available up to $25,000, members of Direct Federal may quickly apply for funds to cover an expensive purchase, emergency expense, or even a vacation. Personal Loan rates start at 9.99%1.
Reviews (10)
Derek Limoges
Apr 10, 2022
Paid off a vehicle almost 3 months ago with a certified bank check to help speed up the process. Not only have I not gotten the title, they refuse to file for a duplicate title because its not there problem! I have been in the auto industry for 20 years and have never has such a terrible experience with a payoff and title! I would give zero stars if I could!
Jeepguy
Oct 24, 2021
Thom Mclaughlin
Sep 18, 2021
Got a car loan through direct federal late last year. I sent them two payments by mail because I couldn't set up my online banking for some reason. In February I got an alert on my credit, that my payment wasn't received. I tried calling but could never get through especially during the day. I got Covid at the end of February and was sick for several weeks.
I finally was able to connect with someone that took my payments but could not set up my online payments. All the while DFCU reported me late. I finally paid them off and went in a different direction not before they ruined my credit. I'm giving them one more chance to fix this before I contact the Consumer Financial Protection Bureau. Worst experience with a bank ever.
I finally was able to connect with someone that took my payments but could not set up my online payments. All the while DFCU reported me late. I finally paid them off and went in a different direction not before they ruined my credit. I'm giving them one more chance to fix this before I contact the Consumer Financial Protection Bureau. Worst experience with a bank ever.
Phil Storer
Sep 06, 2021
My wife and I have been using DFCU for direct work deposits now for almost 40 years. Every bank and CU has good and bad qualities but I have never had a truly bad experience here. I have a 2nd CU as well but will be transferring out and using DFCU solely. I have had issues at other banks and CUs as well with things like Auto loans it is not uncommon. It is a well run institution, trust is a big deal to me.
Linda Mc
Aug 21, 2021
We had 20 years of stellar customer service and wonderful experiences with this institution. Our last (and final) experience was so poor that we have closed our accounts and gone elsewhere. I took the time to write an old-fashioned letter (via snail mail) to the Customer Service Manager about our experience, and he did not even have the courtesy to acknowledge receipt of the letter.
We went to a physical branch of Digital Federal Credit Union and accomplished in 25 minutes the transaction that Direct couldn't manage in 30 days (and at more favorable terms).
We went to a physical branch of Digital Federal Credit Union and accomplished in 25 minutes the transaction that Direct couldn't manage in 30 days (and at more favorable terms).
Chris Anderson
Apr 26, 2021
You'd be better off burying your money in the woods and trying to find it later. I know it would be faster than actually trying to get your funds out of this bank! It's 24 hours before you can even speak to someone who can help you with what you need. Oh, and my favorite part is that t to make it easier for you.someone will randomly call you whenever they get to it. So just wait by your phone for about the next 24 hours for them to call. Someone send them a telegram and let them know about the internet!
Steve Hawkesworth
Mar 30, 2021
I have been a member of Direct Federal Credit Union for 37 years when they used to be Polaroid Federal Credit Union. They were like family back then and I used to go to Janet Glidden, who got married. Always got great service without a hassle. Always got my car loans from them, except one time, my credit score was low, that's when I knew they weren't family anymore.
My score is very good now and I did get a car loan from them, but I miss the family feeling. Wish there was someone there that could have given me advice when my score was low and how and what to do before I apply for another loan. BofA gave me that advice and now my score is almost 800!
My score is very good now and I did get a car loan from them, but I miss the family feeling. Wish there was someone there that could have given me advice when my score was low and how and what to do before I apply for another loan. BofA gave me that advice and now my score is almost 800!
Matthew Blackerby
Mar 02, 2021
I'm updating my original review here, due to further issues in dealing with DCFU. Like many other google reviews listed here, if I could have selected a zero star, I would. I have never had so many headaches in dealing with a bank. Prior to them updating their website, my auto loans were on a auto schedule. Now, they are not and I can't even make a payment from their site.
Last month it took over an hour to wait on hold to make a payment over the phone, and then had to follow up with the bank because they never posted it! Worst bank to have to deal with. Their customer service is terrible, their website is terrible, having to deal with this bank is terrible. Oh, and I like how they casually sent out a letter in the mail to state that they had server breach and that my information (social security number and account numbers) was compromised and to watch out for any false identity claims. Thanks DCFU!
Last month it took over an hour to wait on hold to make a payment over the phone, and then had to follow up with the bank because they never posted it! Worst bank to have to deal with. Their customer service is terrible, their website is terrible, having to deal with this bank is terrible. Oh, and I like how they casually sent out a letter in the mail to state that they had server breach and that my information (social security number and account numbers) was compromised and to watch out for any false identity claims. Thanks DCFU!
Steve O.
Jan 29, 2021
All the negative reviews scared the hell out of me! So i made sure to be ready and take notes when I called. I was on hold about 10 minutes before Haley answered. She was awesome! I have to think all the negative reviews are from competitors because between Bret Levine and the women (Haley) that answered when i called in to verify my new account it was the best customer service I have received in a very long time AND THEY SPEAK ENGLISH!
Melissa Martinez
Dec 21, 2020
I had the best experience transferring over to Direct Federal. A special thank you to Brett Levine, who was absolutely amazing and helpful with everything. Brett was very patient and understanding throughout the entire process, which was quick and easy. Going above and beyond, answering any questions I had, as well as, keeping me apprised every step of the way. I could not be happier with my new membership. Again, thank you!
