Watershed was established in 1997 by David Wakefield who sought to create a firm of specialist adjusters, offering the personal level of service and attention to detail which can get lost in larger companies. He established a team with the skills and dedication necessary to deliver a high quality handling and investigation service for liability claims.Focusing on professionalism and service we have maintained our high standards, and this is reflected in the longevity of our client base. The company has developed a reputation amongst insurers for delivering technical excellence combined with insightful reporting.
Services
The depth of knowledge and experience of our senior management, adjusters, and investigators reflects the breadth of case management and investigation services we are able to undertake for our clients. By providing technical excellence and our considerable experience in dealing with people during times of stress, which often follows a claims incident, we are able to enhance the Insurer's relationship with their policyholder, thus cementing relationships for the future.
The assurance of quality is fundamental to all the work undertaken by the Watershed Claims Services team. Everyone within Watershed understands the importance of following strict quality procedures and our customers ultimately benefit from the high standards of service we are able to deliver. We are ISO 9001 accredited.
I note the present position of the enquiry. I agree that there are these 4 outstanding lines of investigation we could wrap up however given I have not heard from the MIB since September I am happy to leave this as I think we may have done enough to escape liability. If they come back to me I can re-instruct you accordingly.
We are able to provide and maintain our high quality service due to the quality of the adjusters, investigators and administrative staff we employ. This is not only achieved through proper recruitment, training and professional development, but also by providing a good working environment and a remuneration package that means we retain our key employees.
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