National House Building Council

Excellent customer service. I would recommend making sure builders are registered with them

This is what the NHBC say is OK and up to standards. we brought our new home in 2019 we had big problems with our heating and on investigation we have found that are underfloor heating is short by 450m. The NHBC signed of the house saying it's fine it's never worked properly and we are using more gas then needed.

No response to enquiries. Little evidence they actually do much - if anything - to help or advise purchasers of new build properties. Conversely, they seem to be in the pockets of the developers. What is the point of the NHBC?

NHBC warranty is not worth the paper its written on. They are not even worthy of the minimum 1 star. The NHBC are so far in bed with Bellway that they will shut down any claim without even attending site to view the problem. We have foul water quite literally rising out the paving and flooding our garden and despite the onsite contractors and Bellway's own site staff telling us there is a huge problem with drainage, they still aren't interested. I can't stress enough, DON'T BUY BELLWAY!

I work everyday on new builds, NHBC are not fit for purpose they pass everything keeping the developers happy is all they are concerned about. Alot of back handers at high levels.

Shambles of a company. They are completely redundant and their 'warranty' means nothing. They will do everything they can to get out of a claim and side with the cowboy builders they protect and are funded by. My flat which is only 3 years old has water ingressing in at 3 different windows. When it rains water comes through a fire wall and leaves a puddle of water in my living room. Somehow they got out of this claim and are refusing to help.

We moved in to affordable flat that Dolphin Living provides and have lived here year now. Flat is located in Soho, London and normally I would assume that these flats would be high quality. Absolutely nightmare with Soundproofing. Basically no soundproofing inside suspended ceilings and floors made of bare concrete. Extremely noisy flats because there is nothing to take sounds away and you can hear if someone will drop spoon next door on the floor. Communal hallway completely missing ventilation and it's unbearable and extremely hot. Disgraceful what they are doing and worse is that building was opened by Boris Johnson in 2016. He probably owns shares in Dolphin Living. And when we took evidence to Dolphin living they threatened us to evict from flat. Definitely press attention needed urgently.

Never trust NHBC, they are as dodgy as the builders them selves. my house was a new build house, I discovered that the house had not been insulated (cavities) I reported it to the NHBC and they are not interested in the slightest!. so I recieved a letter saying they actually inspected my house and approved it! Well thats when they screwed up, as they have approved an incomplete house and passed off something that is required (turned a blind eye) What is the point of the warranty when NHBC are involved with the scams

NHBC is the ultimate in Nepotism; 'noun the practice among those with power or influence of favouring relatives or friends, especially by giving them jobs.' My experience working for this company was awful. The only staff who ever got the promotions, or the newly created entry level jobs, were family members, or friends of the management. Just about everyone working at NHBC are either Related or having a sexual relationship and if you are neither then don't expect an interview, let alone a long term career.

This is a sentiment shared by many current staff also. They do not value Loyalty or Hard Work, simply who can press their nose the furthest up their managers backside. For a 'not for profit' org they are Very corporate too. They claim to be not for profit but monthly Business meetings regarding Profits seem to counter that. Enjoy if you get a chance but unless you are willing to REALLY 'go that extra mile' (if you get what i mean) then you'll be out before long. Oh and if you have issues with your house and call the claims line more than once a day they actively Ignore your call. Thats probably why your house is falling down.

Can't see the value of these reviews and frankly I doubt most are genuine. The window cleaner seems surprised he was shown around the building! Others, (clearly staff) tell us how nice the staff canteen is and what a great company NHBC is to work for! All perhaps true, but pointless (unless I want to clean windows of course! So. how many stars. ok we'll go for 5 for amusement value!