Thamesbank Insurance Services

Bought Home and Contents Insurance via Thamesbank in Nov 2021. Cover included Home Emergency cover and Key cover. Have just had a home emergency and checked paperwork to find the Home Emergency cover is NOT with the same company that do Home AND Contents cover. Calling the number in the provided Home Emergency cover paperwork takes me somewhere that says they don't deal with me, and I was bounced elsewhere incorrectly for a boiler emergency (which is not my emergency). Got given another number to call to be told (on the next call) that they no longer raise claims since Dec 2021.

They checked my details on the system and found a Home Emergency cover policy started AND cancelled only ONE WEEK after I bought policies via Thamesbank (the policy number is identical to what Thamesbank have on their summary screen when I log in). No communication when and why cover was started AND stopped, no explanation of why I haven't got Home Emergency cover despite paying via Thamesbank for it, and of course no easy way to get hold of Thamesbank. DEFINITELY DO NOT TOUCH.

Critical: Quality As numerous others have stated, ended up paying 35 cancellation fee, and one month's payment, even though I did my best for this to not automatically renew by email whist I was out of the country. Patronising staff member. I will avoid like the plague.

Critical: Professionalism Premium last year was 308, this year I was told it was auto-renewing at a price of 732.93. Worse than that, the email I got said it was going to auto-renew at 83.55 per month which was actually 835.50. Glad I have read these reviews!

Critical: Professionalism, Quality, Responsiveness, Value Impossible company to deal with. Straight forward claim was passed over. Now they have put me on to an auto renewal - I can't get through to the number they supplied on the renewal email and the live chat button conveniently doesn't work. AVOID.

Allowed me to purchase a policy and then was told that I had been quoted the wrong price. Felt like I was being scammed. Was told that a software issue had caused the wrong quote to appear on a comparison site for 30 minutes. Although the same policy was still available hours later for the same price.

Had 12 months home insurance brokered through this company. Thankfully never had to claim. Came to automatic renewal, I've spoken with them twice, 3 weeks in advance of renewal date to ensure my policy doesn't renew - and they tried to take payment today anyway. I'd avoid these like the plague.

The company is chasing me for an admin fee from a policy I supposedly had years ago. When pressed to provide information on this they aren't able to provide an precise details and just push for a cash payment. I've forwarded the details to the fraud prevention agency and would suggest anyone dealing with this organisation to be very cautious.

I called the claims department at 16:00 and the first thing attendant said was if it is urgent only then tell me otherwise I can call tomorrow. Then without asking my member details or anything he said that my computer is not covered in the insurance if I was working on it. Although I have clearly got it insured upon buying the insurance. He has been outright rude and from very first second of the phone call been saying "your claim is rejected"

Terrible insurance broker who always tries to rip off customers. I got a building only insurance (not content), in a completely casual conversation, when they found out a child moves in, I was told I had to pay extra premium because "more occupants more chances to damage the building". I tried to explain, the insurance document says tenants are by virtue of tenancy agreement. Children are never classified as tenants.

But they would not listen, their interpretation of tenants are occupants. If you have a building only policy with them, you will be liable to keep them posted if you or your tenants have a new born baby, it is rediculous!

Paid extra for printed & posted policy and never received it. I then called and told that this had not arrived, after trying to charge me again for it, which I just realised before giving all my card details for them to charge me for what I'd already paid for. After explaining that I'd already paid for this service, they said they would send it out.

Still no sign of this after a few weeks! Sort it out you weak bunch of service people. Am I actually insured? This company's slackness worries me. Would've gone elsewhere if I'd have known. I hate wasting my time and money contacting company's for simple tasks that they just don't seem to be able to achieve. Print my policy for me and send me what I have paid for you slackers! How hard can that be?