Swinton (Insurance)

SCAMMERS - Paid my deposit and several instalments. I changed cars, OnlyYoungDrivers wouldn't insure my new car. They demanded I pay the remainder of my instalment for a policy that would no longer exist. They then continued to harass me with phone calls and debt collection letters for months. I've reported them as they effectively stole my deposit the threatened me illegally. AVOID!

Worst insurance I ever had! Had to spend hours with them on the phone regarding silly stuff, even though I never had an accident or a claim! Eventually I decided to cancel.payed the 55 quid cancellation fee.and guess what, a month later I see they charged me again! Absolutely useless Costumer service!

If i could put no stars i would! Absolutely appalling company. Customer service is abismal! They charge you through the earth at any opportunity and call it an admin fee. I have two months left on my policy moved five minutes up the road and got charged 137 for the pleasure of doing so. Then when i asked what would happen if i didnt want to pay ot they replied with my policy will be cancelled and the years no claims will be lost as i havent finished my term with them, oh wait and you guessed it i would also be charged a cancellation and admind fee!

If you have any sense use one of the major insurance companies. I just got quoted more than two grand a year cheaper from five other companies! DISGUSTING MONEY GRABBING SCOUNDRELS AND WOULD NOT EVEN RECOMMEND GETTING A QUOTE FROM THEM!

If I could give a 0/5 I would. Never answer the phone no matter what time of the day. Ridiculous admin fees of 55 to set up a claim when you haven't the option to do it online and after a week or so I get an email threatening to cancel my claim and charge me over 200 for the pleasure because I hadn't supplied my no claims.a few days prior to this the lady on the phone confirmed she had them. money grabbing tossers, as soon as this year is up you can bet they'll be dropped like a hot potato.

Worst company I've ever experienced, there should be laws to prevent this kind of service because they literally couldn't care about customers. Waiting times for getting through is ridiculous and beyond impossible and I've requested my no claims proof for countless months after my first year and still not received (it's now been 2 years later and I've given up after asking numberous times).

If I could go back I would honestly play 500 more on top of my premium just not to use this company 100%, I counted down the days until I was rid of this company. (It's been 2 years since using this company and I'm still annoyed that I had to come back to review)

Changed my address and vehicle last June and my policy ran out in august and I went with a differnent company. then receive an email this week of a debt collection company who say I owed only young drivers money for cancelling my policy mid term and I would have had quite a few letters telling me I owed money. so phoned them up and spoke to a very rude woman who kept interupting me who told me that the letters had been going to my old address and when I told her that I wasn't paying any money for they're error she kept telling me I would have had an email for every letter they sent me because they're system generates them automatically (which was a lie.

I emailed the manager) and that there was nothing they could do as it had been passed on the the debt collectors (another lie) so I hung up and ring them back and spoke to sombody else who wasn't so rude and it has now (hopefully) been resolved. Terrible service, the agents don't even know they're own system and are not competent with even the most basic task of changing address and telling me how much Money I owe!

The app is a load of rubbish it's literally unusable so I don't use it, I always have emails from them threatening that they are going to cancel my insurance, but now I actually WANT to cancel my insurance but when I try to contact them in any way; email phone, letter, they are incapable of replying. I just want to get away from this company ASAP! Do not go with them.

Please, please, please DO NOT go with these guys even if they are the cheapest. Their customer service has to be one of the worst I have come across. Firstly, each email takes them a week to reply to sometimes longer. They have no agents managing Facebook or Twitter so don't expect to use social media to your advantage. I spent 5 weeks (5 emails) try to resolve a settled claim and asking them to reinstate my NCB, I provided the proof and was told it needed to be something different 3 times instead of them telling my comprehensively originally what was needed I was sent round in circles.

I then called on Sun 27th March 2016 from 10am (when their jingle said they were open) only to hear the same jingle, that they were closed and would be open 10am-4pm. I continued to call until 11am and got the same message, so even though they were supposed to be open it would appear someone had forgot to switch the phones over. I nearly had my new insurance cancelled by Octagon because I was unable to provide any NCB letter to them, luckily Octagon were very understanding. These guys will cause you intolerable amounts of stress through their incompetence. Avoid at all costs.

Completely agree with the other reviews before mine i have recently taken out a policy with only young drivers. Less than 2 weeks into the policy i started worrying. I had followed all the instructions as in sending them proof of drivers licence but i hadn't received any conformation that i was insured. furthermore i then received an email saying that they were planning on cancelling my policy because i had given wrong information ie; the wrong date that i had passed my driving test, which was completely false they said i had given them a date which was 7 months to early.

I then told them to review the phone call and get back to me, that was 3 days ago for them 3 days i have persistently tried to contact them over the phone with no joy and there is only so long i can stand that automated recording. Today i have spent 4 hours trying to speak to them. They are an absolute waste of time.

Called them to ask how much extra it would cost to switch insurance from one car with them to a new car I bought, they said that it just flagged up in their system that I haven't sent them driving license details, the woman started threatening me on the phone, being very rude and condescending. Said I'd have to send off for a new license with change of address and give them the new details otherwise they would cancel.

After trying to log in to the government website for over an hour tryin different combinations of emails and passwords they wanted a new passport photo. I called only young drivers back, detailing what I can provide now and when I can provide further information. They agreed to give me a quote over the phone which turned out to be 3000 extra?! From a 250 car to a 650 car?

I told them to stuff it, canceled my insurance with them and found a quote 2000 cheaper online. Then about a week later they took a further months paymentout. I cancelled my insurance around the 27th of December, been chasing them up for the money for two weeks now and been given the same excuse every time 'we see we owe you the money, we will send an email to our payment team'.

Today I called, same excuse again, had some guy talking over me telling me he was going to hang up. Taking it to small claims court now as my car tax is meant to be taken out of my bank tomorrow, they have my money I left in my account for it, I will incur bank charges, my credit rating will be affected for missing a payment and I will be untaxed on my car. Worst company I have dealt with I think possibly in my whole life. Would not recommend to an enemy.