Homelet Insurance

Great service provided over the phone by Michael Brennan. He was friendly but also very professional in explaining the options regarding the best policy to choose for my new flat. The insurance set-up process was also smooth and clear. Thank you for your service. Simona

I had a great chat with Ady Lowe regarding a tenant insurance policy today. He was kind, friendly, he explained all the terms of the policy with clarity and answered promptly all my questions. Thank you for providing such high quality of services!

I've used HomeLet for landlord's insurance for three years now. Whilst not offering the cheapest policy on the market, I consider the money well-spent. They have always been prompt to respond to any queries and the transition through the different policies I've needed for my property have been handled very efficiently - in particular by Matthew today. The agents I've dealt with have been knowledgeable and helpful throughout. I would have no hesitation in recommending them to anyone who needs this kind of insurance.

Had a few issues with a previous letting experience that meant insurance was something I was dreading contacting. However spoke to a lovely customer service worker called Emily Lay (sorry if that's spelt wrong!), who was super helpful, efficient and kind. Made my situation a lot less stressful and can't thank enough :). Will definitely use/recommend this company to others in the future.

Had set renter's insurance service up with HomeLet after recently moving to the UK from the US. It was easy to do and we had no trouble at all. The representative we spoke with to set up service was friendly and, though her run through of how things work was rather quick, she did send emails explaining everything in an easy to read version. The only problem was that we didn't realize we already had rental coverage with our bank in the US.

Upon discovering this, I called to cancel our services since our bank was a cheap and more convenient option. The representative I spoke with did offer to discuss price matching, but I explained the convenience of having everything in one place. She understood and was able to cancel our service for us. There was no difficulty in doing so, and they maintained a polite and cheery disposition throughout the conversation. Had we not been double covered, we would have happily continued our service with HomeLet. Our experience over the 3 months of service had no trouble at all and I would, in face, recommend their services to others.

Asked for help for joining Sky's Broadband, the process was great and simple. Several days later I have contacted them and asked for their help for leaving Sky (due to their disappointing customer support). To be honest I did not think I will get too much help, but I couldn't be more wrong. I have talked with a super nice person named Marcus, he absolutely did more than any other agent I have ever talked with.

He contacted Sky representative for me, contacted me back with several options and did that back and forth several times, he had even contacted me several days later to make sure everything worked out and asked he if could do anything else to help. To sum up, a great experience with HomeLet, and with Marcus, great customer support all around.

Great customer service. Ady Lowe is friendly and nice to talked to. Give you straight forward answer showing confidence in his job. Overall great competitive insurance price and would recommend it.

Dealt with Ady Lowe, who called me back when I asked due to no reception at my work place, answered any questions I had and had a very calming and reassuring voice. Would deal with him again. He sorted my insurance out for me and had clear communication. Great customer service Thank you Jade :

I researched several insurance providers who offered 'tenants insurance' but most only provided cover for contents, not tenants liability. HomeLet was one of the very few who clearly stated the cover for both aspects and offered a comprehensive solution. A follow up courtesy call from HomeLet agent Courtney Thomson cleared up a few questions I had and a discounted price sealed the deal. Courtney explained the key aspects very clearly and took time to make sure I understood them and was happy that the insurance met my needs.

I normally steer clear of arranging such services over the phone, preferring to work though them in my own time using an online app, but Courtney's professional but friendly manner made it a very easy, pleasant experience. Top marks.

I got good professional and friendly service from Michael Brennan today regarding my insurance. From the start of the call he was friendly- there was confusion with my name - but mistakes happen and he made me feel at ease with his good humour and cordiality. Everything regarding my insurance was well explained and he took me through the policy and features clearly and professionally. Hopefully this kind of service will continue with the Homelet team. Thank you.