Collins Stuart & Co

I cannot rate this company high enough. Helpful, quick, communicative and excellent to deal with. In particular, they offer a great service for insuring your vehicle abroad.

An excellent team ,professional, they listen to you and they are very kind and fast in replying. I have been with them foe over 20 years
and never had any problems at all.

These guys have been the best insurance company for us so far. I recommend their services.

Fantastic staff, I've used them for many years and its always a pleasure

I have been a client of Stuart Collins for 23 years, when I found my first holiday home in Italy. I have always found every member of their team to be professional, helpful & responsive : unreserved, strong recommendation.

Living between France and the UK I came across this company by chance. Very professional and helpful. Main contact for me was Becky who was friendly, courteous and professional. I would and I have recommended Stuart Collins to friends and family both in the UK and on the continent. Great to speak to friendly staff.

During 2020 I required european car insurance cover to commute to my home in Portugal. After approaching various Companies most of which couldn't provide the cover required I made contact with Mia at Stuart Collins & Co. She provided a suitable quotation within 20 mins of my call to her, placing me on cover and has continued to provide excellent customer service through the 2 year policy plan I held.

Unfortunately my circumstances have now changed and I no longer require the same level of european cover. I would highly recommend Stuart Collin & Co (especially Mia) to arrange insurance to anyone.

I would like to thank Becky for responding to any query I have ever sent her way immediately, professionally, patiently and cheerfully. Something I have always really appreciated.

I have used them for years. My normal contact is Mia, always helpful and responsive. Excellent service

Have always received prompt, friendly and efficient service and a really good flexible policy

Critical: Professionalism You can't obtain a quote in the first instance by talking to a representative. They ask you to fill in an online form, and then call you back! What's the point in that. Either make the online quote process automatic or talk to your clients at the point of first contact.

I was very pleased with the service I received from Jan at Stuart Collins. She replied to my query quickly, and then again when I had questions. I considered the policy quite good value considering what it offers and the level of service I received. Yes it is more expensive than my previous policy but i'm very pleased. I'm sick of dealing with providers where I'm on hold forever or can't get a reply! This company are professional and responsive.

I used Stuart Collins last year and despite it being a little pricey, it was easy and pleasant to set up. This year when I tried to renew it, I had a completely different experience. I filled out an online quote, which I then had to keep chasing them about and was only met with 'check your spam inbox' for 2 days. When they finally sent it to my other email, I continued to have to chase them for the rest of the week to get the insurance completed.

I was finally met with a series of very informal and rude emails from Stuart. When I sent him over my phone number (which I can confirm was checked and was typed out correctly) this is what I recieved: Not that "great".cos the number does not work. Mia now laying in a darkened room.ball now in your court.we open again at 2.00pm. Regards Stuart It was overall a very long winded and unprofessional experience that I did complain about, which ended in this email from Stuart: Really Chloe? in 52 years of running this business I have never experienced someone quoting a phone number that does not work.and when it is raised get an answer such as yours.

We are closing our file. Regards Stuart I am genuinely shocked at this level of professionalism and also really disappointed because I simply just wanted to renew my insurance because I was a trusting client. Stuart, I hope you are ok during these uncertain times of lockdown, but I do think a little bit of adjustments need doing when it comes to your client interaction.

Some years ago we were insured by Stuart Collins when we went to live in France. We had one accident and they were so helpful. Need some more insurance now for some flexible travel across Europe and once again, the service has been impeccable and their quotes are really reasonable. Thank you all at Stuart Collins.