One Call Insurance

I had a motor renewal quote which was a little on the high side, but after updating my information, a member of the team, JC5, was able to match a competitor's quote, which is absolutely brilliant. He was great! One Call have been excellent throughout our time with them. They just need to sort out the call back issue, which did not work for me on the 12th October! Otherwise, all good thank you.

Rating reference CL6 Your staff was very professional, quick and helpful and got the best price from all quotes I had. Call back was good and saved me hanging on the line. Will recommend to friends and family.

Used One Call some years back with great quotes. So decided to return. Second year now with One Call, still good prices and friendly helpful staff!
Had queries on this years renewal, left a call back request on the phone line, contacted a few hours later by Jack(JA7) who helped resolve my issues. Many thanks Jack!!

I got my new quote for insurance policy through the post and was a bit taken back by price but talking to the lady at onecall, Georgia or GP1, I got a much improved price of which I am most grateful. So many thanks and keep up the good work.

My call handler was LY4 ,Leah and she was really good. She answered all my questions with patience and explained everything very well. I feel I got the police and breakdown cover just right for me at a good price.
Thank you , very good employee.

I had to change the date on a home policy I purchased yesterday to the day before the start date I had given them, as I had got it wrong. The Agent SP6 helped me through the process, she was competent and polite. There was no charge as it was only yesterday I took out the Insurance. The policy was very competitive compared with other companies.

I have been with Onecall insurance for a year now and when it came to renewal the price was much higher than I expected. I tried to cancel the auto renewal but I was unable to as you have to do it 21days prior to date.
I have called the renewal number and was on hold for about 40 minutes but eventually got through. I have spoken to nice man who has managed to take the premium to a manageable figure. (FF2)
I just wish the process was a bit more customer friendly as you can’t always sort things online and sometimes it’s just easier to speak to real person.

I contacted the renewal team as the premium had gone up hugely. The lady I spoke to was very friendly, efficient and helpful. She managed to get the premium down to a great price. She also called me back when the phone cut out for which I was very grateful. Excellent customer service from employee ref number ET3 at One Call.

One Call’s renewal quote could not be beaten. I wanted to pay monthly not in a lump sum, so I went on the Chatline. Adam, AB9, sorted everything out for me, quickly and efficiently. He made sure I understood everything and sorted it out for. He was fabulous

Trying to get hold of anyone by phone or getting the right department on the online chat is diabolical. Never experienced anything like it before. I've excepted a quote off them on a comparison site, and can't get to speak to anyone, even online chat, which told me I contacted the wrong department. Massive queues on the online chat. Horrendous.

I was looking to get the best deal possible when renewing my car insurance. There were a few changes needed, with my husband's poor health meaning he can no longer drive. Holly was great, explaining my options clearly and working quickly to find the best deal with the appropriate cover. I am grateful for her kind words and professional efficiency in helping me over the phone.

A very pleasant and extremely helpful young lady (name withheld but known as AS2) helped me to sort out my policy in a way that I could understand. When I felt confident it was the policy I needed, she then confirmed a competitive quotation and the deal was done. Good old fashioned service and a good price. Rare these days. Many thanks, speak to you next year.

AVOID Onecall at all cost. A DISHONEST COMPANY I applied through a comparison site and answered all questions truthfully. OneCalls quote came back (not the cheapest) so I accepted it. 2 hours later I received an email stating that I had been refused Insurance NO REASON WAS GIVEN. I contacted them and they refused to give me the reason. Because OneCall Insurance refused me Insurance I now have to declare it on future applications.

I went to another 2 Insurance provider who also refused me Insurance because although they could find no reason to not insure me because OneCall had they decided not to insure me because Onecall would not give me the reason why. I started the complaints process 12 days later I received an email stating 1) that my address did not validate when I had already told them I was staying at my parents address - Why could they not have told me this? 2) I had been refused insurance before but they did not know which company has refused me so they couldnt tell me who it was.

I HAVE NEVER BEEN REFUSED INSURANCE BEFORE AND THIS IS A BLATANT LIE. I have requested an application for a FOI Request and I am in contact with the Ombudsman. I have now found an Insurance provider.

Excellent service. Great not to have to hold for ages as they will call you back. Anna, who dealt with my renewal was very professional and extremely helpful and very patient. She dealt with my queries with absolute professionalism So good to actually speak to someone and not to have to wait in a queue the ring back facility is brilliant. I have other policies with One Call and several members of my family have theirs too. I highly recommend One Call and their professional team members.

Hi. I called regarding the possible transfer of a recent new policy on my car insurance to a new vehicle. I dealt with call handler ET6 and found it a pleasant experience. she was careful to find out all the details that i was calling around and managed to find a solution to my to new requirements that I was happy with. Hopefully all will be ok when new policy uploads onto Onecall customer portal

Only a small queue on text chat. Then Chelsea sorted out my additional driver add on. Then was given options that I'd not thought of. Brilliant service easy to understand questions and options. One of the cheapest insurance companies about but still managed to keep me happy. You wouldn't like me when I'm angry. No chance of getting angry here - smiles all the way. Highly recommended 12 star service.

We have been with One call for just over a year now. We had our renewal letter through and contacted them regarding the increase. They managed to get us a better quote than we had the previous year with even lower excess all via an online chat which was great.customer service is great. Our cover level is brilliant and our policy is cheap.win- win. Thankfully we have not had to make a claim on the policy but I see the claims line is advertised well. I would definitely recommend getting a quote with One call as they have many optional extras which come standard all for great prices!

I spoke to Grace (GM7) to renew my car insurance and to change my vehicle at the same time she was excellent, and great to deal with. It's lovely to have a UK customer service team that are able to answer your questions and genuinely help! I was keen to stay with one call for this reason, along with the other benefits. The free breakdown cover is great peace of mind.

Very pleased with the service I received, which has always been good. I would recommend Lauren, who dealt with my call. She sorted my queries very efficiently, but then took time to clarify the rest of the cover on my insurance. I was very satisfied with the experience. Provided that you keep your prices competitive, I shall continue with One Call well into the future.

Been insured for 2 years, best price I found at the time and a good service as far as I've used. Had a breakdown very recently and called the provided number. Was estimated 60 - 90 minutes for a mechanic who actually turned up in 40 mins and had me on the road in 10. Customer service agent GA2 provided a great service. I was asked to mention this in my review and I'm happy to do so.

Have been with One Call a number of years for insurance. Always competitively priced and I liked the ease of uploading documents to their online portal. Just 4 stars due to the painfully slow chat when I needed to cancel the policy due to selling the car. It took 40 minutes, with many minutes between each reply. It could have been done in 10. A disappointing end to otherwise good service.

I spoke to EN 2 today to renew my policy. She was very good and competent. She was able to review my policy and offer a cheaper one, saving me 40.00 for the year. I felt confident that I had the right policy for my needs.

CR3 -I have car and buildings insurance arranged through One Call and have found their prices good and their chat line really excellent. The staff who answer queries do so promptly and intelligently, and give you the feeling that they care about their customers. I wish that all chat lines were as good as this one.

Absolutely shocking experience with this company. Was quoted an additional premium of over 300 just to change my address, bearing in mind I only had 2 months left on my policy. They wanted the money up front and when trying to speak to someone on the phone I was informed they only operated with live chat. The live chat suddenly disconnected and I then received an email that they were cancelling my policy. Save your money - do not recommend!

As a customer of more than a few renewals I would expect some loyalty on their part to ensure they retain my custom. Unfortunately the scripted approach from Chris at One Call was far from having me feel valued or tailored to my needs. I am now in a 14 day period where I will be looking elsewhere for my renewal. Considering they have no phone lines and limited overheads other than their claims team which is a 3rd party they should be a market leader on price, just a simple comparison search shows them to be lacking on even a pricing front - that too by over 30%. Disappointed with the whole conversation today!

Had a follow up call from AL7 this morning to check that I was happy with my new policy. I was extremely impressed. He took great care in going through to ensure that I had all knowledge of what my policy provided and also would arrange to send everything by post as well. It was a pleasure to talk to him. So glad I changed my car insurance to OneCall Insurance. Good value and very good cover.

I contacted AB2 about renewing my policy as I hadn't received my letter, he told me my premium has went up slightly but he would work through everything again to make sure I was getting the best deal. After a quick chat confirming some details I got a much better deal on my policy. AB2 was friendly but professional at all times and dealt with any queries I had promptly and efficiently:

I have recently purchased one call insurance for my car online. Today I received a follow up call from them checking my policy met all my needs. This is not something I have received before. The chap was polite, friendly and importantly checked any questions I had regarding the policy on the spot. Well done JD9! Great customer service.

I've been trying to pay for some insurance your company wrote and I didn't want or need because I had sold my bike months before because I'm chronically ill by the way. You sent me a letter on the 2nd of December telling me to pay within 14 days. Then on the 6th of December another letter with added charges from your debt department. I thought sod it I'll pay to get it out the way.

Even though I feel like I'm being scammed. Your cancelation process is stupid. This is a total rip off. You Scum bag rip off merchants. Your reviews are made up. Because I did one and it is not on the page. I'm not trying again and will report this to trading standards. It's only 128 quid ffs.
Chris Daines Policy number PTSE28913

After having a query regarding an insurance quote, OW2 only too happy to respond via live chat. She was very professional, quick to respond and allayed my worry, assuring me instantly. Consequently I took out insurance cover without hesitation. Very impressed with her knowledge and approach, would highly recommend dealing with this company.

Online Chat with JD7 was excellent. He was really helpful and helped to clarify my queries for first time insurance for my 18 year old. The policy is expensive but cheaper than confused.com quotes and the cheapest I could find fully comp without a black box. Documents would not open but the online chat was patient and finally found a way to send me the information.

As I have only just organised this policy and note others appear to have had issue with this company I intend to leave further feedback in the future, however, I can not fault the online support. Further to my previous comments. I did give 4 stars originally and thought about 5. I am now giving one star after trying to pay online for over 1 hour. The system would not accept 3 different card details.

The online chat was trying to help but I was not comfortable being asked for a screenshot with all the card details. It was not sent. After being advised to refresh the page and told the details would not be lost, I refreshed and all details were lost and the chat was abruptly ended. I tried to restart the chat and could not as the office hours were changed from 8pm to 5,30pm while I was online! When I went in to retrieve the quote it was not longer valid despite my attempting to purchase it for over 1 hour! Very, Very unimpressed with this companies online system.

Dealt with Sophie SY6. Very helpful and all queries sorted. Thank you

I had only one question about a policy. Live Chat only way to contact. Was 3 minutes of watiing time. Then it started increasing...glad I didn't sign up with them. Awful company...

I have just arranged my renewal on the live chat with WF1. Very easy process and no pressure.
Gave me a good price with a little negotiation
I'm happy to be staying with One Call for another year.

LE9 helped me with live chat this morning with a new car insurance renewel, he was very thorough and helpful thank you Leon

Spoke to Adam c today - very helpfull guy understood my needs and sorted the situation quickly and promptly

Known in the Industry as the (slow walk) where clients are enticed by so called cheaper insurance products only to find when they are on the hook get exploited by being charged all kind of fees which end up costing more than if they had purchased a proper policy from a reputable provider, the UK 's biggest scammers, you have been warned !

Avoid these thieves like the plague. I cancelled my home insurance renewal and received confirmation of this by both email and letter. I had cancelled the direct debit with my bank as I wasn't renewing. These cowboys then set up a new direct debit and started taking payments for a policy they had confirmed wasn't being renewed. I'm now in the process of claiming the money back and will be taking this further. Avoid at all costs.

I needed to change details on my current car insurance
The whole process was new to me Laura AE4 was the lady that sorted it all out for me through the chat box Asolutely 5 star service she made the whole process simple and efficient for me superb

Worst insurance ever, cancelled and 2 months later get a letter from the same company now called : One Call Debt Recovery , obviously 2 people sitting in a room. They charged me 112.47 for leaving and then have the cheek to charge 25 for collection. Don't join trhis company, they are a joke! They also have loads of fake reviews, obviously bought!

Spent several days trying to contact them - phone number 01302 567044 not in service; live chat not working; customer portal broken for several days; claim second year car insurance is on continuous renewal - it isn't, ; second year costs up by 30% and at least £100 more expensive than with LV. Worst car insurance I have ever had.

Dealt with operator JL4 today. Very happy with how my query was dealt with and the final outcome.

Excellent service, easy to fill out proposal form on line. Very quick and easy. Very happy with the service I received.

I really appreciate the help provided by your costumer consultant (ln7) Lauren B. I am very happy with all the process of renewal my motor policy. Thanks Lauren and Onecall Insurance for the great work.

Awful Company, they know how legally still money from you. After pay my car insurance policy in full suddenly after 20 days they have charged £200 more on my credit card supposedly for fault claim. Funny enough they do an automatic renewal of your policy, they don't ask questions they just take your money. And then they can overcharged without notification because they are brokers and the insurance just notify them. Excuse me?

I feel robbed. Then they offer you £24 compensation. The worse of all you can't do much as if you cancel the insurance you will have to pay a stupid amount to them. Stilling legally again

I've used this company for both car (platinum package ) and home insurance for years. Cant fault them, absolutely fantastic. Super help with car recovery, super helpful with a home emergency. I'm very critical of standards of customer service and I have genuinely have never had an issue.

Natalie (nh1) helped me so much I had just brought the car as I started the policy and there was no way I could wait 2 hours to drive it home as I brought it out of the city I live in. Natalie (nh1) was so nice and helped speed up my policy activation by emailing online team and I can now happily drive my car around as needed. Top assistance. Can't flaunt it in anyway.

I called about my renewal and spoke to a lady by the name of Charlotte (CW3) she was very polite and she made the process of getting the best insurance for me very easy. She ran though the stairs of the policy checking that everything was right for me. I left the call very happy and with a new cheaper policy. Highly recommend Onecall Insurance

I have recently taken out. House insurance with One Call Insurance I was
Impressed with the amount of cover for the price I was paying !! Especially as our previous insurers were cutting some things on the insurance but at the same time asking for higher premiums!! I also was pleasantly surprised to be contacted by pleasant young man KT9 who phoned us to check if we had read through, and were happy with everything. He also checked with us that cover for emergencies was adequate too(we already had boiler cover with boiler company)
Altogether very impressed so far with One Call

Liars and fraudsters. Liars and fraudsters. Up until recently I had this insurer for my hubby's car. Then weeks after policy finished they raided the bank card for just over 103 for no reason and without warning (despite promising and emailing to say on the 5th feb that the card authority had been cancelled their end). Went on live chat and on many occasions I caught the operator (Claire t) on lies (that's how blatant she was) and agent Also argued and heavily insinuated I was the liar (I asked for info on how to send a file over to her to back my claims and she ignored this).

I was promised a email from a manager - but nothing. Next day back onto chat and spoke with Aaron c and again just like the previous agent I caught him out telling lies on many occasions. The excuse for no email "oh well we have 48 hrs" well why not say that previously. Still waiting for my email from the manager - the only thing that coincides with the two agents is that the manager is a she. PLEASE PLEASE I URGE ANYONE PLEASE DO NOT USE THIS COMPANY.

I am an over 80 yr old lady I found all sorts of difficulties in trying to obtain satisfaction regarding my policy; there was no easy way. Monies were taken from my bank and no amount of attempts later I was told I'd have to pay cancellation fee, in spite of the fact I wrote to OneCall on the 13.01.2021, within my cancellation 14 days,

I would not recommend this company at all. I had to change my house insurance mid policy due to moving house. They gave me the option of either increasing the cost of the policy considerably or paying a ridiculously high cancellation fee. I had no alternative but to continue with the policy but told them not to renew the policy when the year was up.

They didn't cancel it and then charged me another 133 to cancel a policy I had not agreed to. They are absolutely ruthless and an embarrassment to their profession. Stay well clear of them.

I did a quick search for a better priced car insurance. One Call Insurance came out tops, CF2 called me the following day and left a voice mail. A couple of days later I called and spoke with CF2, I had a couple of questions which she answered. She was very thougher and patient the whole experience was painless. I will recommend to family and friends.

Hai this is the insurance brokers, really terrible, their broker fee £49.99 for nothing, better go directly , not very trustable , i never recommend them

I wanted to know whether One Call could generate temporary motor insurance for our LIons Christmas float called Rocking Rudolph. JL8 gave me a quick response with an email address. Excellent as I could give him no firm actual vehicle detail at the time.

my mother moved house on the 12th of October, she has been insured with one call from may, so not too long.
upon contacting one call to let them know about the address change, they said that it is not possible to update to your new address due to the insurance company (Ageas) not covering that area.....
we will give you 7 days before WE cancel your policy. we can set up a new policy for you though at more than DOUBLE the cost of the original policy, my mum declined for obvious reasons.

after sorting a new policy out, from moneysupermarket for less than the one call policy, today she had a letter from one call, demanding payment for a cancellation.... THAT THEY DID! we did not request this, all she wanted was to change her address, thats it.
no phone number to call anyone, only live chat which honestly, is no good for the elderly like my mother, she is 68 and cannot use a computer ETC.
after myself spoke to the adviser, she didn't seem to understand that we was not told about any fee during the first conversation.
long story short, a VERY disappointing experience, with fees that were not disclosed to begin with all because of an address change, which if not paid, legal action will be taken.

Very, very disappointed, we will not be using one call again.
i would understand if she moved to Beirut, but chesterfield.....really guys?!
if you are moving house, good luck.

My mother moved house on the 12th of October, she has been insured with one call from may, so not too long. upon contacting one call to let them know about the address change, they said that it is not possible to update to your new address due to the insurance company (Ageas) not covering that area. we will give you 7 days before WE cancel your policy. we can set up a new policy for you though at more than DOUBLE the cost of the original policy, my mum declined for obvious reasons. after sorting a new policy out, from moneysupermarket for less than the one call policy, today she had a letter from one call, demanding payment for a cancellation. THAT THEY DID! we did not request this, all she wanted was to change her address, thats it. no phone number to call anyone, only live chat which honestly, is no good for the elderly like my mother, she is 68 and cannot use a computer ETC. after myself spoke to the adviser, she didn't seem to understand that we was not told about any fee during the first conversation. long story short, a VERY disappointing experience, with fees that were not disclosed to begin with all because of an address change, which if not paid, legal action will be taken. Very, very disappointed, we will not be using one call again. i would understand if she moved to Beirut, but chesterfield.really guys?! if you are moving house, good luck.

Had to amend my policy but needed to clarify some information so used the chat function which was easy to do with minimal waiting time. My contact was Tegan (TM2) who assisted me efficiently to a satisfactory conclusion.

Graig (CW2) was very helpful and answered all my questions. Quick and easy service, that’s why I have renewed my other policy with your company. For the second year.

Cancelled my policy with these cowboys and had a huge charge to pay, they then decided to take payment again 3 weeks later and are telling me I can have my money back in 7-10 days. Absolute disgrace.

I have had problems with the portal, I have had to ring up to get any answer, I made a complaint because I was very disappointed with a problem earlier in the year. I have used AGEAS before and yet they had not got details of my NO CLAIMS BONUS which meant I was being heavily overcharged for my insurance, this was unfair as it 's supposed to be online as with all other Motor Insurers details.

It is too presumptuous to send details of upcoming renewal, which is not right. There is no easy way for cancellation , if you get a cheaper price with another company people do not have the time to FAFF around or they might not be able to get on line.

Had the most awful experience with these people. Took out their 'reasonable' home insurance policy. and was immediately charged (separately) 40 more than was quoted. No shame. When questioned (one hour 'on-line chat' going all the way to a manager!) they persistently insisted that I had selected extra cover which I had NOT! I told them that I did not trust them and with me being 2 days into the 14 day 'cooling off' period I'd like to 'step away' and get my money back. 'No way Jose!'. that'll be a 50 fee. Thieves I tell you. stay well away.

After try to input car change for 4hrs ,,,, yes 4, go to portal,,,
Go to portal ,,,, 4 ___ 5 operating staff later .
1 person ( Ferdie ) i think, got it ,, me being older person,
I put (.) Inbetween numbers ,, old school maths ,,HaHa,,
Now changed car insurance, no problemo,
Can't wait to change Reg No. Probably be in my senility years
Hope i get the same person again ( 5 star ***** ) Ferdie,,,,,,,

I have had a motor policy for a few months and decided to gat a policy for my wife, so far so good. But I am now unable to access either policy on line. The contact phone number is not available due to "covid", the online chat doesn't work - have been trying for 4 hours. So how am I supposed to get in touch when they have closed or the means of contact is not working? What a useless company to deal with, never again will I deal with them, what are you supposed to do if you have to make a claim?

The chat team are fantastic very very helpful solved a few problems for me, absolutely great communication well pleased and also cheap thank you

I needed to change some details on my car policy and upload a document. So easy via the Live Chat. Thank you to JR9!

Excellent service today, no fuss dealt with my request, sorry forgot the lads name

When I sold my car and cancelled the policy I was stung with a cancellation fee of over £55. How on earth can this be justified

It might be the cheapest one on the comparison site but far from being accessible. I have tried to connect and sent inquiries but got no reply. I won't use them next time.

One of my friend put the insurance he has a accident insurance company refuse to pay when accident happened on that day they cancel the policy but they asked for money more then £600 hidden charges they not even paid any single penne his car total lost this company not a right company and under written by xs direct please when you put the insurance see the underwritten
if you see xs direct DONT GO

Had problems with changing policy details on my portal for change of vehicle. Started live chat with KA1, who sorted out my problem in a very helpful and efficient way.

Used on line live chat, spoke to Laura (LA5) who was very helpful and gave me great advice on how to raise a claim for my issue. Top service thank you

RC2 - easy to use, online portal is great to keep track of your policy documents and they are easily contacted if any issues come up.

Excellent customer service is one of the best live chats. Have had

Service so bad has caused me to cancel my policy in favour of a company I can talk to.

He was very helpful, knew exactly what I needed and got straight to the point very quickly. Lovely service.

Web site on line chat doesn't work. No one answering the phone lines. Phoned breakdown emergency (02037387300) the number on my documents and waited for them to answer for over half an hour before I gave up. Appalling service.

The changes to my policy were sorted out very efficiently the only problem was i had to get my daughter in as i am not very good at the computer would have prefered to use a phone

I used their online web chat, had to wait a few minutes due to the virus, but that was fine. Received very good service and they beat a previous quote. The person who I dealt with was very efficient and polite. Very happy with the whole experience.

One call are ripping off people left right n centre if they cancel for a better cheaper quote, I will never use again

I am very pleased with the outcome of my enquiry today. The live chat is second best to talking on phone.

I have cancelled my policy with one call today , the reason for this is as follows. I paid my years premium in March , i changed my car on August 1. The site advises i can make any changes on the on line portal so i requested a revised quote to insure the new car. I was shocked that they wanted an additional £140 so i went to the comparison sites and found a like for like quote at £291.

When i was in the portal the site advised me that it would cost around £55 to cancel so this plus £291 was still cheaper so i went ahead and insured my new car with the new insurer. I contacted one call today to cancel the existing policy to be advised that it was going to cost me £257 to cancel a policy that initially cost £326!! When i asked how they arrived at this figure it was explained that the insurer levies additional charges to the tune of some £200 to cancel having already received my £326.

I then got into a discussion about T&C's trying to convey the point that had i been made fully aware at the time of the full cost of cancelling the policy , that is how much in pound notes , i might of proceeded differently. Whilst i do not dispute the T&C's i have raised my concerns that i have been misled into believing the cost of the cancellation was £55 , it is outrageous to think i can be charged almost as much to cancel the policy then it was to insure the car. On this basis i will be contacting the FO to consider my complaint. In the meantime people please ensure you are made fully aware ! before cancelling any existing policy.

After having an accident this morning, I called to report the accident and that the garage said my car was a write off, AR4 dealt with me, as he was amazing, arranged everything for me, swiftly and reassured me that insurance companies do have brilliant service advisors. Thank you so much AR4 for everything.

Made my first claim today, found it straightforward, claim guy talked me through every stage in a clear and concise manner definitely not as complicated as I believed it was going to be.

What a joke of a company filled in all details correctly on comparison website got transferred checked all details were correct and bought policy then when I received documentation there were errors i called to correct this unfortunately no joy with the adviser telling me its my fault because i filled it in incorrectly and more or less accused me of giving false details when I clearly stated i have been insured for a number of year but made a claim this year on my home insurance policy once I received documentation I called to correct this as the number of claim free years was incorrect and wanted to charge me an extra 120 pounds so i refused and asked to cancel the adviser was a little bullying and wouldn't honour the 14 colling off period threatening to sent me to dept collection agencys only taken policy out afew hours ago not even active why should have to pay 70 pounds charges for a policy that wasn't even active. The company a blood joke

Excellent service. Email chat well managed and efficient. Thank you

AR4 was extremely patient and professional on helping me out with my enquiry this morning. Would recommend this company to any of my friends.

I called One Call Insurance to say not to renew my car insurance next month. Josh was very helpful as I was living them . He tried to help me but I found cheaper elsewhere. I will definitely try to use One call Insurance in future.

Great value insurance. Now have classic car and home insurance. Very helpful live chat service to help with any queries.

I'd never heard of One Call but I've just taken out a comprehensive policy on a van. I was astonished at the price - about £200 less than the next best quote I could get. I also found the live chat lads - Ben and Brad excellent - quick, efficient and helpful. Well done.

As a result of questing the information used to calculate my motor insurance premium for the year commencing 01/02/2020. I am having protracted bullyboy tactics inflicted upon me and un-justied financial penalties imposed upon me, by onecall insurance of Doncaster. Here is my latest correspondence to onecall sent 03/02/2020 I confim receipt of you "discrepancy note" advising that you seek to un-ilaterally impose a further 226.59 charges on to my 01/02/2020 motor insurance renewal.

I note that you have sent the notification form a no-reply address and that you have failed to make any effort to; a) explain you reasoning for the extra 226.59 ransom demand. b) acknowledge, let alone address any of the ten point I raised with you in my 31/01/2020 email. In light of the above I have chosen to copy the financial-ombudsman complaints department in on this and all future correspondence.

For the avoidance of doubt: - I reject your latest demand for a further 226.59 premiums for insurance cover commencing 01/02/2020. - Had onecall not failed in keeping my claims history HONEST & UP TO DATE (including the incident of 04/10/2020), I would have been able to take advantage of LIKE FOR LIKE QUOTES (on comparethemarket.co.uk) commencing from as little as 350.38. - As things stand your companies antics have racked up a running total of 673.53 + 226.59 = 900.12 for cover that is available on the open market for 350.38. - I will therefore be seeking a refund of 549.74.

This is in addition to the 350 I am owed as a result of onecall incorrectly deducting 350 from my settlement arising from Mr N. F. driving into the back of my truck while I was parked at a red traffic light. - I re-request that you address all of the ten points set out in my email of 31/01/2020. - I have invested more than 20 hours, thus far, in correspondence directly relating to these matters.

I note, from a review of consumer review websites, that I am far from being alone in suffering this overt rapacious conduct from onecall. PLEASE RESPOND TO ALL POINT, POINT BY POINT, SET OUT IN MY EMAIL OF 31/01/2020 BY CLOSE OF BUSINESS 07/02/2020. I will be seeking the recover of my funds by en-listing the assistance of: Doncaster Trading Standards Financial Conduct Authority Financial Ombudsman Doncaster Member of Parliament Cheadle Hulme Member of Parliament BBC Radio 4 Money Box Serious Fraud Office uk On-line forum and consumer help group Doncaster Chamber Of Commerce Additions to Mr Radford's Wiki-pedia profile

Excellent service, very competitive price & helpful staff!

Disgraceful customer services! Ridiculous practices regarding the provision of proof of address. Which they then used as an excuse for cancelling my insurance and retaining ALL of the premiums paid, which I paid in advance for the full year. They also retained ALL of the premiums paid for Platinum Breakdown Cover for the whole year, which I had also paid in advance for the full year. THIS COMPANY STOLE MY MONEY. Having informed them of my change of address, they increased my premium, which again I paid in total (moved round the corner, to a house with off road parking and an alarmed garage).

My royal mail made a hash of my mail and for a period of 2/3 weeks were returning all of it to the senders, by mistake. One Call then sent me a letter threatening to cancel my insurance and demanding I provide further proof of my address, I called them and confirmed I had received the letter which they had sent to the address which they had on record for me, as stated on my policy, which I had informed them about, and for which they had charged me an additional 50 approx., for informing them about.

I explained that there had been a problem with the post and that as I was now calling them to discuss the contents of the letter and quoting the reference number and confirming that their records of my personal details were correct. They weren't interested in anything I had to say and despite having fully paid all of the yearly premiums in advance, they threatened to cancel my insurance if I didn't provide them with further documentary evidence of my address within 7 days.

I then uploaded a photo of a utility bill onto their website, a few days later I received a letter (at my address, which they had on my policy) informing me that they had cancelled my insurance. (before the time span had expired) I called their so called Customer Services team, they claimed they didn't receive my uploaded letter, and despite my protestations weren't the slightest bit interested in anything I had to say. DON'T TOUCH THIS COMPANY WITH A BARGEPOLE!

I have never experienced a company who talk to you and treat you as if you are a criminal attempting to defraud them! Out of what? Your own money, which they already had. A very deliberate abuse of their own company policies (exclusive to them, to win their own little award) but more significantly they believe they are justified in taking your money, and not providing the service for which you have paid, they then keep your money, and claim that you are at fault for not jumping through their hoops They also attempt to claim that they are enforcing the law! Ludicrous, I have never even heard of another company employing this tactic.

Its nothing short of extortion. I will never use this company again. I have advised everyone I know never to use them. I would strongly advise anyone even considering using them, DON'T!

How you can forget storm damage to your conservatory two years ago is beyond me. But that's whats happened and I forgot to mention it in my application for house insurance. It was found and resulted in an increase in the premium and an administration fee. That will teach me to be mindful in the future, I thought! Having done the maths my finale premium was still cheaper them the old house insurance.

But was unsure how the additional money was going to be collected. Did I have to authorize anything? I went onto OneCall On Line chat, very quick and responsive, talked to their advisor KI6, a courteous, professional and friendly character. I had a very pleasing experience and yes, sorted in a jiffy. Thank you.

Spoke with WF1 on live chat, re. cancelling renewal. After making some amendments to the renewal details - reduction in mileage, and removal of some optional cover, the price dropped to within a few pounds of the best quote I got using GoCompare. I happily accepted the new quote. Thank you for your assistance - very polite and helpful.

My house insurance was due and I went first through all the usual sites, go compare etc to see what prices were like at the moment. I got a feel for the prices and then contacted one call, with whom I was insured with at the moment and asked for a renewal quote. I had an online chat with Nikita Na6 and she gave me the renewal quote which was much higher than last year.

She then asked what my best price was and I told her, she reviewed the quote and gave me a price matching the best quote and also this included home emergency, which was not in my cheapest quote elsewhere. She was very efficient and gave me a good price too.

I have been with One Call for a year now and would have no hesitation in recommending them. Admittedly I've not had to make a claim but I have just contacted them regarding my renewal quote and despite the pandemic they were easy to get hold of and sorted out my query quickly. It also ended up with an even better renewal quote. You can manage the policy yourself online as well.