SME Insurance Services Ltd

I have had all my insurance policies with semi but lately when I tried to renew my business insurance I could not get through to any one. I called many times and left voice messages also let a free request online for someone to get back to me but no response.

Well I certainly can't complain.this firm has been my insurance company for many many years and although thankfully I've never had to make a claim yet.my premium is very good value for the cover I have.being small fry as the saying goes. Lee has been my personal agent and lives locally near me too and always goes through everything meticulously with me as he understands my position and everything is explained with immense clarity.with no vague areas so that had there to be a claim ever neither party can say otherwise.

Sometimes people want to be told what they want to hear but I think if its explained and then written in black and white to reinforce the facts.well isnt that how its all meant to be anyway. Like i mentioned earlier my yearly premium cost is very good value and there has been no compromising on the cover tailored to suit my particular and quite complex business insurance cover requirements.

So far I can't fault this company in fact as a hairdresser pal once recommended me all those many many years ago. I also have actually recommended this company to others throughout those years too.so there we go.!

Very poor we pay 196.67 a month and we needed a Claim we have quotations done to cost of the work was 11k they sent loss adjuster Who agreed to work but then said my pub was under insured so there can now only pay out 1500 of the 11k as the pub was only insured for a rebuild of 300,000 but the loss adjuster said it would cost 1.2 million not in a million years to rebuild this pub for 1.2 million I could build a whole estate for that money just trying to get out of it So is the pub was to burn down it would not of paid out as it was undervalued jokes Avoid at all costs

Persistently calling me whilst sleeping called every 15mins only to tell me they cant help me! They left voicemail mails it could of waited very pushy company. Wouldn't want to deal with them ever again!

Cold call on a Leeds telephone number and hang up when you answer. Called them back and they apologised and wanted more personal details so I refused and told them I would report them to the TPS for all the good it will do. Might report them to the FCA too for cold calling looking for insurance business. Complete PITA!

A great team, helpful and knowledgeable and really good choice for specialist small business insurance.

Very very disappointed with smei insurance broker, I have been there customer for over 6 years never had a problem until today! Called up on Monday to inform them on an event we will be holding to make sure i have the correct level of cover, after explaining several times about this event they checked with the underwriters and deciding to charge me an extra 81.00 for the 2 events we are holding I told them to call me on my business number did they do this no.

They called me on my mobile, I asked if my cover would be for a year they said no only just for 2 days Okie so you have charged me over 700 for business insurance now adding up to nearly 800. I wont be doing my business insurance again with them they are rip off, I am extremely disappointed with there not so bothered attuide! What a shame I recommended this place to all my customers who have business NOT ANY MORE!

Let down by a dishonest renewals salesman, Lee Roper I was happy with their services for the first year. Wahid worked hard and found me a competitive quote for my business. Problems arose when it came to renewal. I made them aware that I would be selling the business soonish and so will be asking for a refund for the remainder of unused premium. They advised me that only a 50 cancellation charge would be levied.

When I did cancel they charged me 50 as expected and also the full commission, which according to them, was non-refundable so I only ended up getting a small fraction of the original premium back despite less than 3 months into the contract. They told me this is all stated in the T&Cs which it was, but they failed to mention this to me when I asked about it before renewing. Caveat Emptor!

Terrible service, been with SME for several years however first time I need to make a claim on my commercial policy they fail to update me despite promising to call back within hours, days later I'm back on the phone chasing them. Certainly will not renew and will take my custom elsewhere.

Do NOT go with these Robbers 3 times they have messed up just canceled my renewal with them went on simply business and the same cover with the same insurer 200 pounds less than SME If you have a claim do not think that you will get anywhere with it they have more loop holes and excuses than you could ever emagian. Joke of a company Strongly recommend do not use these as brokers you are not protected. They are happy to explain about how to take your money and go in to the fine print. But fail to mention the fine print when it comes to what you are covered for!

After having received quotes from several security system installers, and other insurance companies i approached SME ins services. SME gave me a quote, which I accepted and paid for. However, after going back to an installer, I was informed there were further costs involved of which I had not been told of. Further enquiries were to prove that the level of security that I had been told, that would be needed turned out to be wildly excessive.

After yet further investigations, I called SME back and explained what had happened. Their response was BRILLIANT. I explained what I needed, and what level of security I was installing. They were able to accept my proposition and recalculate the premium. Except for the cost of administration, they made a no quibble refund. I have absolutely no hesitation in recommending SME Insurances Services. The team are knowledgeable, expert, enthusiastic and operate with integrity. I WILL be taking my business back to them again when a renewal is due.

I guess anyone can sell insurance, the real test is when their is a claim and how that's handled. So for now, I've no problems. Lets hope I never need to claim and put their service to the test.

Excellent service. Made the whole process very easy and top class advice.

I get a regular annual reminder for renewal and the price for my landlord insurance is competitive.

Good value - especially happy as they combined my commercial & home insurance in one bundle, as I live above the business premises. Staff are good at finding the right product at the right price!

Excellent renewal service, speedy contact and confirmation. Competitve pricing for similar coverage.

The person i spoke to new what they were talking about and could answer all my questions.

Experienced, friendly, helpful advisors give confidence when making such important services.